Contact support
Email a.lebkara@esi-sba.dz with your store domain, affected page, expected result, and a concise description. Never send passwords, access tokens, shopper personal data, or private offer links.
Email supportMerchant support
Get BuyWhen working for your store.
Installation, storefront, request, offer, privacy, billing, and operational support—with enough context to solve the issue safely.
Installation checklist
- Install BuyWhen and finish in-app onboarding.
- Enable conditions for selected products or variants.
- Add the BuyWhen app block in the theme editor.
- Submit and decide a test request in Demand Inbox.
- Use Diagnostics to verify production dependencies.
Before reporting an offer issue
Check offer expiry, product publication, variant availability, sellable quantity, market, current price, active discounts, and customer identity. These checks intentionally prevent stale or unsafe checkout terms.
Email and external providers
Provider-dependent delivery remains disabled until authenticated credentials and an approved sender are configured. Core request, decision, audit, and checkout workflows remain available without paid external integrations.